Software Engineer – Video

### Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. ### About the Job Join the team as Twilio’s next Software Engineer (L2) for Voice Trust, helping ensure Twilio’s Voice customers have reliable voice communication with their customers. This position is needed to add to our Voice Connectivity Trust team in the US to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team, you will participate in all phases of the software development life cycle, including requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments, and on-call support. You will own, operate, and maintain your team’s services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers. ### Responsibilities - **Be an owner:** Design and implement real-time services with high throughput and low latency requirements, verify, deploy, and operationalize them. - **Wear the customer's shoes:** Work closely with stakeholders to understand customer needs and devise and deliver simple, robust, and scalable solutions. - **Write it down:** Express thoughts and ideas as detailed prose to collaborate effectively with leads, architects, and cross-functional teams. - **Be bold:** Embrace the challenge of scaling a complex distributed platform with high availability, reliability, throughput, low latency, and media fidelity. - **Draw the owl:** Figure out novel ways of solving customer problems for the Voice channel. ### Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences and encourages all interested candidates to apply.